Revuella ("we", "us", "our") provides AI-powered review intelligence for Shopify merchants. This policy explains what data we collect, how we use it, and the choices available to merchants and their customers.
This policy covers data processed through the Revuella Shopify app, including data belonging to merchants who install the app ("Merchants") and end customers who visit a Merchant's storefront ("Shoppers").
From Merchants, via the Shopify Admin API on install and sync:
From Shoppers, via the storefront widgets:
We share data only as needed to provide the service: with Anthropic (to generate AI content), with the Merchant's chosen review platform (to fetch reviews), with Klaviyo (if connected), and with Shopify (for billing and store data). We do not sell Merchant or Shopper data.
We retain Merchant configuration and generated content for as long as the app remains installed, plus a reasonable period afterward in case of reinstallation. Merchants can request deletion of their data at any time by contacting us.
API keys and credentials are stored as encrypted secrets. Access to production data is restricted to those who need it to operate the service.
Merchants and Shoppers in the UK/EU have rights under GDPR (and equivalent rights elsewhere) to access, correct, or delete their personal data. To exercise these rights, contact us at hello@revuella.com.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Questions about this policy can be sent to hello@revuella.com.